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Privacy policy
R G Destinations Pvt Ltd (trading as RGD Grand Tours, "we") respects your privacy. This notice explains, in plain language, what personal data we collect, why, and the choices you have, in line with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.
1. What we collect
- Enquiry details: your name, mobile number, email, destination, travel dates, number of travellers and any notes you share.
- Booking details: traveller names, date of birth, passport or ID details, PAN (mandatory for overseas packages), address, payment records, and visa documents where you ask us to help.
- Special needs you choose to tell us: dietary, medical or mobility needs, only so that we can plan for them.
- Website data: a session cookie that keeps forms secure, and basic usage analytics if enabled. We do not sell or rent your data.
2. Why we use it
- To respond to your enquiry and send quotes
- To book and deliver your trip: hotels, transport, flights, permits and visas
- To meet legal duties such as invoicing, GST, TCS and record keeping
- To stay in touch during your trip and help in emergencies
- With your consent only, to send offers and travel updates. You can opt out at any time.
3. Your consent
By submitting an enquiry or booking, you consent to us using your data for the purposes above. You can withdraw consent at any time by writing to ops5@rgdgrandtours.com. Withdrawing consent does not affect processing already done, and we may still keep data the law requires us to keep. If you share data about other travellers, please make sure they agree. For travellers under 18, a parent or guardian provides consent.
4. Who we share it with
- Suppliers who deliver your trip: hotels, airlines, transport and activity operators, and our group companies in Australia and New Zealand for trips there
- Embassies, visa centres and government authorities, when you ask us to arrange visas or permits, or when required by law
- Payment, email and hosting service providers who process data on our behalf under confidentiality
For international trips, your data is shared with suppliers in the destination country, as this is needed to provide the service you booked.
5. How long we keep it
We keep enquiry data for up to one year after our last contact, and booking, payment and tax records for as long as Indian law requires, including at least one year after the transaction. After that, we delete or anonymise it.
6. How we protect it
We use secure (HTTPS) connections, restricted access, and protected storage for enquiries. If a personal data breach occurs, we will inform affected people and the Data Protection Board of India as required by law.
7. Your rights
- Ask what personal data we hold about you and how it is used
- Ask us to correct, complete, update or erase your data
- Withdraw consent for marketing or other optional uses
- Nominate a person to exercise your rights in case of death or incapacity
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India
8. Contact for privacy and grievances
Email ops5@rgdgrandtours.com with the subject "Privacy request", or write to R G Destinations Pvt Ltd, Karol Bagh, New Delhi. We acknowledge requests promptly and respond within the time allowed by law.
9. Changes
We may update this notice as laws or our services change. The date at the top shows the latest version.